By Michael Henderson

ISBN-10: 0730312518

ISBN-13: 9780730312512

Position your organisation's tradition to realize new heights

Above the road: find out how to Create an organization tradition that Engages staff, Delights buyers and supplies effects offers all leaders a guide for leveraging an organisation's tradition to interact employees, elevate patron delight and streamline company functionality. A groundbreaking paintings, this publication unearths what it takes to accomplish optimal effects out of your organisational tradition with out using using exterior experts. This natural, in-house method of corporation tradition transformation saves either time and cash. step by step, writer Michael Henderson illustrates tips to create a tradition within which staff and leaders satisfaction these outdoor the company—customers, shareholder, staff' households, providers and the board of directors—and someone else who could benefit from an organization with the organisation.

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Sample text

But if you take a closer look at the words ‘the way we do things around here’, you will realise that it better describes the delivery of a business strategy than it does company culture. The use of the word ‘way’ places the emphasis on process. A process is a way of doing something and it is designed to deliver a final outcome. While process is a part of culture, it is only a small part. When we focus on the way of culture, we overlook the who, why, where and when of culture. In other words, when an organisation describes its culture as ‘the way we do things around here’, it reveals a limited awareness of only a part of what creates a culture and makes it great.

A process is a way of doing something and it is designed to deliver a final outcome. While process is a part of culture, it is only a small part. When we focus on the way of culture, we overlook the who, why, where and when of culture. In other words, when an organisation describes its culture as ‘the way we do things around here’, it reveals a limited awareness of only a part of what creates a culture and makes it great. The part consists of the most obvious, observable, tactical and measurable aspects of company culture.

Learning to not simply stare at a culture without truly perceiving its deeper significance is a skill set that can take years to develop. In my experience many, maybe even most, people inside an organisation find themselves in exactly the same situation as the guards at the gates of the Soviet factory regarding their own company culture. They are staring straight at the culture on a daily basis and yet still fail to register or understand its true significance. The company culture, just like the wheelbarrow at the factory gates, is passing before people in the organisation every day, but they are often too busy looking at other things to register its significance.

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Above the Line. How to Create a Company Culture that Engages Employees, Delights Customers and... by Michael Henderson


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